Effective and efficient relationship sales and customer success professional, leveraging “customer for life” approach to consistently maintain a near zero churn rate while achieving double and triple digit growth year-after-year. Proven track record developing pro-active customer relationships, listening to customers and developing creative solutions that solve today’s problems while building trust for tomorrow’s growth. Entrepreneurial background of start-up to established retail and service based businesses resonates with clients while diverse skillset, including sales, marketing, social media, imaging, retention, technology ensures ability to respond and adapt to a rapidly shifting economic climate.

ACHIEVEMENTS

• Provided training and support to customers, ensuring full adoption of services and reducing down-time caused by customer error.
• Grew start-up from dining room table to multi-million-dollar enterprise by developing customer acquisition and retention strategy to set company apart from competitors. Managed over 200 clients
• Doubled sales at established retail franchise by delivering exceptional customer service, mastering the art of up-selling and consistently following through on promises.
• Actively managed communication between internal and external stakeholders, proactively resolving incidents and building trust.

BUSINESS OPERATIONS

• Managed relationships with numerous vendors, ensuring on-time and on-budget delivery of contracted equipment, supplies and services.
• Collaborated with internal teams in providing state of the art service and support.
• Continually managed all aspects of day-to-day business operations for a succession of small businesses, negotiating profitable sales of business when appropriate.
• Demonstrated commitment to life-long learning, acquiring strong technical background, hands-on expertise in desktop, server software and hardware.